Policy On Payment Extensions
Eligible PEPA Member/Customers may request an extension of time on the payment of a residential electric bill provided certain conditions are met. The residential customer must come in the office located a 12 South Main Street, Pontotoc,Mississippi, (662)-489-3211 Monday through Friday, between the hours of 7:30 a.m. and 4:30 p.m. and sign an "Agreement-to-Pay" form. Only three extensions will be allowed on any account during a calendar year. The extension time can be for no more than 14 days past the due date of the late notice. Once an extension has been made, the full amount must be paid by the due date of the extension. There will be a $15.00 service charge for each extension, which must be paid with the bill on the due date of the extension. New customers must have paid at least six monthly bills without a collection charge to be eligible to make an extension. Customers who are granted extensions and fail to keep their promise to pay when the extension is due may be barred from making future extensions. Customers who have an extension agreement and fail to make their payment as promised in the agreement will be required to pay six consecutive paid bills without another termination before another extention may be granted.
Returned Check Fee
A Returned Check Fee of $35.00 will be assessed against all returned checks. Customers with a history of returned checks will not be eligible to pay electric bills by check.
Helping Hands Program
As a way of giving charitable assistance to PEPA Member/Customers who periodically need financial assistance in paying their electric bills, PEPA offers to our Members/Customers a program known as "Helping Hands." Through this program, customers may voluntarily elect to contribute an amount to be added to their electric bill, which is typically $1.00 per month. The money collected from this program is deposited with the LIFT Agency, who recieves the request for financial assistance and then distributes the funds to qualifying individuals. Participation in the Helping Hands program is entirely voluntary and may be discontinued by the customer at any time.
Call Before You Dig
For your safety and the safety of others, and to avoid interrupting utility services, call the Mississippi One Call Center before performing any digging or underground excavations. Every digging job requires a call-even small project like planting trees or shrubs. If you hit an underground utility line while digging, you can harm yourself or those around you, disrupt service to an entire neighborhood and potentially be responsible for fines and repair cost. The Mississippi One Call Center can be reached by calling 800-227-6477 or by simply dialing 811.
Stay Away From Downed Power Lines
Protect yourself and others-stay away from downed power lines. An electric line can be close to the ground or in contact with the ground and still be energized with deadly potential. If you see a downed or low-hanging power line, stay away from it and warn others to stay away. Report the downed power line to Pontotoc Electric Power Association at 662-489-6711 or call 911 in an emergency.