Questions and Answers about the Customer Portal and Mobile App
We have set up these new payment methods for you because they are easy to use, secure and convenient. Our new Customer Portal and Mobile App provide services that customers find helpful, such as Autopay enrollment and bill images. You do not need to leave your home to manage your utility account, check your balance or due date, or pay your bill.
You can be assured that transactions through the Customer Portal and Mobile App adhere to the latest Payment Card Industry Data Security Standard. Your information is secure and your identity protected when doing business through the Customer Portal or Mobile App.
Pontotoc Electric Power Association’s Mobile App enables you to manage your account right from your smart device, anywhere, anytime. The app is secure, easy to get and simple to use. All you need to do is scan the Mobile App QR code below and your device will display the Apple or Google Play app that was developed for your operating system.
Once the app is downloaded and installed on your device, you will see a welcome screen that allows you to log in or sign up for the Customer Portal. You will need to sign up the first time you use the portal and create your login credentials for the next time you want to use the portal.
There are 4 simple ways to get to the Customer Portal. You can:
- Go to https://pepa.utilitynexus.com on your computer, laptop or smart device.
- Scan the Customer Portal QR code below using your smart device. The portal sign-up page will load for you. Select “Sign Up” to enroll.
- Go to our website at https://www.pepa.com and click on “Pay Your Bill Online”.
- Scan the Mobile App QR code below. When the app comes up on your screen, click “Install” (Google Play) or “Get” (App Store.)
You will need your 12-digit account number to register in the new Customer Portal. This 12-digit number is found in a box on the top left of your bill. Select “Sign Up” on the Customer Portal, enter the number and click “Continue.”
Next you will see a screen to set up your account. Once you have completed and submitted this form, you will receive an email indicating that your account has been activated. You are now ready to check your bill, review your statements, monitor your utility usage and make payments.
No, Pontotoc Electric Power Association’s Customer Portal and Mobile App are the only official ways to pay your utility bill online. If you pay through a third party, the funds do not come directly to Pontotoc Electric Power Association and can result in a late payment or disconnection.