Payments

Online Bill Payment

Online Payments makes it easy for you to pay your electric bill whenever and wherever it is convenient for you. To review and/or pay your bill online, click on the ONLINE BILL PAYMENT button above and follow the prompts. When using this service please have your account number (located on your billing statement) and your credit/debit card information.

Notice:

Customers that are within 24 hours of a disconnect date, please contact Pontotoc Electric to let us know you've made an online payment so we may prevent disconnection of service. 

WARNING ABOUT SCAM PAYMENT SITES:
We've seen scams on the internet that direct customers to another site to make their electric bill payments.  Some of the websites even use the Pontotoc Electric logo to make them appear official.

These alternate payment sites may hold a customer's payment for days or even weeks before sending the payment to Pontotoc Electric.  In some cases, payment may never reach Pontotoc Electric.

Customers should protect themselves from the scam sites by making payments only through www.pepa.com.

Automatic Bank Draft is the simplest and easiest way to pay your monthly electric bill. When you sign up for Pontotoc Electric Power Association’s bank draft service, you not only save money by eliminating your postage charges, you also save some of your valuable time and avoid the risk of having late charges add to your bill. With the Automatic Bank Draft payment plan, the bank takes care of the transaction and you, the Pontotoc Electric Power Association member, just have to adjust your banking account accordingly. Bank Draft makes paying your electric bill easier and more convenient. All you have to do is fill out a Bank Draft Authorization Form that authorizes Pontotoc Electric Power Association to send a draft to your bank each month in the amount of your electric bill. You will continue to receive a bill, but it will have the words “DO NOT PAY” printed on the statement. Your bill will be mailed to you 15 days prior to sending the draft to the bank. Your bank account will be drafted on the due date shown on your Pontotoc Electric Power Association bill. To participate in the Bank Draft payment plan, download the BANK DRAFT AUTHORIZATION FORM and return it to the Pontotoc or Bruce office.

Come by and pay. You can always stop by our office during normal business hours (excluding holidays), and one of our cashiers will be happy to assist you. Make payments by cash, check, money order or credit/debit card. Pontotoc Electric Power Association Office addresses and normal businesses hours are as follows: 

Pontotoc Office:
12 South Main Street,
Pontotoc, MS 38863
7:30 a.m. until 4:30 p.m.
Monday through Friday

Bruce Office:
129 South Newberger Street,
Bruce, MS 38915
7:00 a.m. until 4:30 p.m. Monday through Thursday
7:30 a.m. until 4:30 p.m. Friday

If you arrive to pay your electric bill after normal office hours, payments may be dropped into the deposit box provided at both offices.  Your payment will then be processed in the morning on the next normal workday. Payments may be made in the form of check or money order, cash is not recommended in the deposit box.  Pontotoc Electric Power Association will not be responsible for cash put in the deposit box.

Pay-by-Phone payments made by credit/debit cards or electronic funds transfer are accepted from residential or commercial customers, but cannot exceed $750.00. Simply call 866-252-5890.

Notice: 

Customers that are within 24 hours of a disconnect date, please contact Pontotoc Electric to let us know you've made a phone payment so we may prevent disconnection of service. 

Paying a bill by mail is the most traditional way to make a payment. If this is your choice, simply use the payment envelope included with your bill statement each month. Add postage and enclose your payment, check or money order (no cash please), along with the bottom portion of your bill statement. When making your payment, please write your account number on your check or money order before mailing. Allow at least three to five days for delivery.

Online banking may be an option you can utilize through your bank. However, as with most things there are advantages and disadvantages. With online bill payment, you key your bill payment request into the computer and submit it to the bank. The bank will then debit your account for the amount designated, and simply pay the bill. That means fewer checks to write, fewer stamps to buy, and fewer trips to the post office. However, keep in mind, that while online banking may be easier and more convenient, it is not always the fastest or cheapest way to pay bills. While convenient, online bill paying is certainly not instant. In fact, it may take considerably longer than if you were to send a check yourself. That’s because when you submit your payment online, it may require several extra days to process before being printed and placed in the mail. That means you need to plan your payments well in advance to avoid late charges. So be aware, despite the conveniences of online banking and bill paying, there may be charges that could make it more expensive.

Payment Assistance: We encourage all of our customers to make an effort to pay their bill promptly to maintain a good credit standing. We realize, however, that unexpected personal or economic conditions may create a problem that prevents you from paying your bill on time. If this should happen, please contact our office as soon as possible. We will discuss payment options with you and guide you in seeking financial assistance.If you’re having difficulty paying your electric bill, we may be able to work out payment arrangements. Call or visit one of our offices and ask for help.

Policy on payment extensions Eligible Pontotoc Electric Power Association members/customers may request an extension of time on the payment of a residential electric bill provided certain conditions are met. The residential customer must come into their local Pontotoc Electric Power Association office and sign an “Agreement-to-Pay” form. Only three extensions will be allowed on any account during a calendar year. The extension time can be for no more than 14 days past the due date of the bill or late notice. Once an extension has been made, the full amount must be paid by the due date of the extension. No additional time will be granted, nor will a second extension be granted on an existing extension. There will be a $15.00 service charge for each extension, which must be paid with the bill on the due date of the extension. New customers must have paid at least six monthly bills without a collection charge to be eligible to make an extension. Customers who are granted extensions and fail to keep their promise to pay when the extension is due may be barred from making future extensions. Please come by our office if you know you’re going to have trouble meeting the billing due date.  Do not wait until a late payment or disconnect notice arrives.  We understand that unforeseen problems occur.  Our collections representatives are ready to help you through those difficult times.

Include your bill stub with your payment if you are paying by mail, at one of the offices or at a drive thru location. If you pay with a check, write your account number on your check. If you call the office for account information, have your account number available. Bring identification, such as a social security card and driver's license, when applying for service. If you don't have a driver's license, please bring a United States government issued photo identification card. Two forms of identification are necessary. Payments placed in the night deposit after 7:30 a.m. will not be posted until the following business day. Returned check Fee of $35.00 will be assessed against all returned checks. Customers with a history of returned checks will not be eligible to pay electric bill by check. All members are encouraged and expected to promptly pay their electric bills in order for Pontotoc Electric Power Association to meet financial obligations. If payment from member is not received by 4:30 p.m. on the due date, the bill will be considered past due and a delinquent charge of 5% shall be applied to member’s account. The member is responsible for payment of the member’s account regardless of whether the member received a bill or not. Pontotoc Electric Power Association is not responsible for bills, final notices or payments lost in the mail. If the due date falls on a weekend or a holiday that is observed by Pontotoc Electric Power Association, the next working day will be considered as a day of grace for delivery of payment. As a way of giving charitable assistance to PEPA Member / Customers who periodically need financial assistance in paying their electric bills, PEPA offers to our Member / Customers a program known as “Helping Hands.” Through this program, customers may voluntarily elect to contribute an amount to be added to their electric bill, which is typically $1.00 per month.